Common Misconceptions Regarding Auto Transport
If you’re new to the whole car transport experience or you’re unfamiliar with the industry, you should understand that there are quite a few misconceptions and rumors floating around that prepare people the wrong way for their auto transport experience.
Many people have horror stories of working with an unreliable shipper, or else they know someone who did, and it’s frustrating to be in an industry fraught with misinformation and misconceptions. In this article we’re going to try to dispel some of the biggest myths and misconceptions regarding the act of transporting a vehicle, so as to better to prepare you, the customer, for your own interactions with your carriers.
Many people believe that working with a broker is a waste of time; they’d rather deal directly with the carrier and cut out the middleman. But the reality is that you’re going to have a hard time finding a carrier company that will be able to get your vehicle picked up as quickly and for as low a price as a broker, most likely.
This is because carriers – even the largest ones – can only have trucks in so many places at once. Not only that, but most carriers are one-or-two-man operations, a driver and a dispatcher back home finding loads.
Because of this, many carriers rely only on brokers to find them loads and move their vehicles; they let the brokers find the customers, and this is better for everyone because customers get access to thousands of nationwide carriers through a broker as opposed to a fleet of ten trucks scattered across the nation.
Not only that but it gives you, the customer, a reliable representative that can answer your questions and provide updates as necessary regarding your shipment. Carriers can’t talk often, which means reps generally talk to their dispatchers while the dispatchers typically talk to the drivers.
People also think that they can simply go with the lowest price that they find and they’ll end up with a great transportation experience, but this industry is just like anything else – the more you pay, the more you get.
Like WalMart, you can spend $50 on a decent entertainment center that’ll last you a year or two. Or you can get a $500 entertainment center made of solid wood that’ll last until your unborn kids go to college (and withstand all the damage they’ll do to it in the meantime).
We recently had a customer call in about shipping an SUV. When we gave him his quote, he told us that it was much higher than he initially thought and that he got another quote a few hundred dollars less. We told him that he should try calling around to a few more companies and that the quote we had given him is what he should expect to pay around. After explaining all the nitty gritty, he informed us that he was going to do a little thinking and get back with us. Apparently, he didn’t think hard enough.. About a week later, the same gentleman called in and stated that he decided to go with that company with the cheap quote and that he should have listened. He explained his car was supposed to be picked up the day before and that a driver never showed up. When he tried calling the company who booked the order, he kept getting the run around and being put on hold. When he finally got through to someone, they told him it would be another few weeks before his vehicle would be picked up. He ended up cancelling and paying a hefty cancellation fee. He ended up booking his order with us at the price that we initially quoted him. His vehicle was picked up the next morning and delivered a few days later. When one of our agents called to follow up, he was grateful and appreciative that we were able to deliver. He was apologetic that he did not listen in the first place, but we assured him that it is quite common and that you live and you learn. He did state that if he ever needed to have a car shipped again, that we would be the first people he calls and appreciated the honesty. Which takes us back to the old saying… “You get what you pay for”.
It’s the same with auto transportation: you can pay $400 to ship your car on a $600 route, but it’s not going to move. That’s the thing – money makes the car shipping industry go round like few other industries, and the more you pay, the better experience you’ll typically have.
Of course sometimes you can overpay, which is why we recommend getting multiple quotes and going with a company who’s price in in the middle, not too low but not too high. Too low means your vehicle won’t move (it’s not paying enough), while too high may move it more quickly but hurt your wallet more than it should.
The best decision you can make when you are in the process of getting ready to ship your vehicle is to call around and get a few quotes. Understand that every company will be different, but the numbers shouldn’t be too far off from one company to the next. We recommend calling 5-6 different companies and get an average median of what you should expect to pay. We also recommend taking the time and talking to the agents at these companies. Going off by just a number is never a good idea. Your vehicle is valuable. Your time is priceless. You want to know that not only is the price fair, but that you know that your vehicle is in good hands. Don’t let an agent at any company rush you off the phone. Be sure whoever you are speaking with will address your questions or concerns and put as much time into making you feel comfortable and understand that you are more than just an order.
We here at Millennium Transport Corp. hold ourselves to a high standard when it comes to customer service. We understand that the process of shipping a vehicle can be stressful, especially if this is your first time doing so. Our agents are not just sales people. They are people. We do not allow our staff to treat you as an order. No matter where you are in the process, we are here to help. Please don’t hesitate to call with any questions or concerns you want answered. If you have gotten quotes from other companies, please feel free to let us know. We will let you know our expert opinion. Even if you are leaning towards using another service, you can always call to ask us anything. We are here for you. We are in the office Monday-Saturday from 9am-9pm EST. You can always reach us after hours via e-mail or our text message support line.
Millennium Transport Corp.
P: (800) 790-5325
After Hours Support: (516) 584-4061